Privacy Policy

Introduction

ClearVueHome.com (“ClearVueHome”) provides the Privacy Policy to inform users about policies and processes regarding the collection, use and disclosure of personally identifiable information (“personal information”).

The information on this page was last updated on 10.02.2024 and includes a summary of the complete Privacy Policy. In order to download the complete Privacy Policy in English in the PDF format, please click here. The complete Privacy Policy in the PDF format is effective from the day it was published on this site and was last updated on 10.02.2024.

Firstly, we do not sell, trade or otherwise transfer your personal information to third parties in any manner that could be harmful, dangerous or violating your privacy. If you think that our Privacy Policy could be further improved, please give us your feedback at info@clearvuehome.com​.

Information we collect

We collect information for the purpose of providing short term accommodation in the following ways:

⦿ Information you give to us and third parties. In order for us to be able to process the reservation, it is essential that you give us details about yourself when making a reservation. The details include your full name, email, telephone number, permanent address, identity card type and number, date of birth, nationality, and full name of the second guest if there are two guests on one reservation.

If the reservation is paid using the Stripe payment gateway, Stripe processes your bank card information in a tokenized form (whereby a random number is generated to represent your payment). The Stripe payment gateway is PCI DSS compliant which ensures that your information is being handled in accordance with industry security standards. Stripe does not store your bank card information for future use. If for example you want to extend your stay later and additional payment is required, you will be asked by the Stripe to enter the bank card information into the Stripe payment gateway again.

We also collect additional information associated with the reservation, such as the check-in and check-out date and communication relevant to the reservation.

⦿ Information we get in order to increase your security. Shared outdoor areas – the shared garage and the outdoor area in front of the apartment are equipped with a security camera. Personal information which we collect from our security camera system is processed purely for reasons of protecting our property and possessions of our guests and safety of our guests. This information is archived for 7 days, after which it is automatically deleted. This information can be transferred to government entities if they request this information from us.

⦿ Information we get from your use of our website. Our website has third-party cookies which are used for functional purposes, such as remembering language settings on repeat visits, as well as for analytical purposes. We use Google Analytics to measure website usage statistics.

Reasons for collecting personal information

The provision of personal information is voluntary. However, we can only provide you accommodation if we have the necessary personal information. The reasons why we require you provide us with your personal information when making a reservation are as follows:

⦿ Provision of short term accommodation. We process your personal information primarily for the purpose of maintaining a record of all our guests, i.e. processing your reservation and providing short term accommodation in our apartments.

⦿ Fulfillment of legal obligations and accounting obligations. We are subject to tax and accounting obligations. We process your personal data in compliance with our legal obligations.

Information security

We work hard to protect ClearVueHome and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

⦿ We encrypt our services using SSL, in transit and at rest as well.

⦿ We review our information collection, storage and processing practices to guard against unauthorized access to systems.

⦿ We restrict access to personal information only to us and third parties who are authorized to process this information.

⦿ We regularly check the access of the authorized persons to your personal information, we use firewalls, anti-virus programs, we provide regular changes of access passwords, we use secure servers (located in the EU; access is limited to authorized users only). We also try our best to maintain PCI security standards for protection, storage, and encryption of sensitive data. All electronic devices on which your personal information is stored are secured and can only be accessed by authorized persons.

Cookies

Regulatory information

In accordance with § 55 para. 5 of the NRSR Act no. 351/2011 Coll. on electronic communications, as amended, we would like to inform you about the use of cookies and draw your attention to the possibility of changing the settings of your internet browser in case the current settings for the use of cookies do not suit you.

What are Cookies?

Cookies are small text files that can be sent to a web browser when you visit a website and stored on your device (computer or other device with internet access, such as a smartphone or tablet). Cookies are stored in the file folder of your Internet browser. Cookies usually contain the name of the website from which they originate and the date of their creation. The next time you visit the site, the web browser reloads the cookies and sends this information back to the website that originally created the cookies. The cookies we use do not harm your computer. Cookies may be set by us (“first party cookies”), or by third parties, such as those who provide functional or analytics services on the website (“third party cookies”) either for a single visit (a “session cookie”) or for multiple repeat visits (“persistent cookie”).

Cookie utilization and your global Cookie settings

Our website uses cookies to improve your experience. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the correct functioning of the website. We also use third-party cookies that help us analyze and understand how you use this website. The full list of cookies can be seen below in the “Cookies we use” section. By using our website, you agree to the use of cookies in accordance with your current browser settings. If you visit our website while your browser allows the use of cookies in the cookie settings, we consider this to be in acceptance of our terms of use of cookies. You can also control cookies by adjusting the settings within your internet browser. Find out how to manage cookies on popular browsers:

⦿ Google Chrome

⦿ Mozilla Firefox

⦿ Apple Safari

To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

The Cookies we use

Necessary cookies

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Functional cookies

Functional cookies help to ensure correct functionality of the Youtube embedded video playback. They also remember your language preferences on repeat visits and collect functionality feedback.

Analytical cookies

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Deleting and resetting cookies

If you changed your mind about your cookie consent, you can always delete/reset all the cookies here. After resetting, refresh the website in your browser and set the cookies again. Please note, however, that deleting cookies or refusing to accept them may affect website functionality.